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Week Commencing 18th July 2022

We are continuing to experience high levels of demand and currently have unprecedented levels of staff issues due to COVID. 

As a temporary measure there may be days where we are unable to deal with some routine requests and have to operate an ‘urgent request’ only system. This is only so that we can deal with as many requests as possible and in a safe manner.

Please bare with us at this time, are staff and team are trying their best.

We can only apologise for any inconvenience this may cause but please note that any verbal or physical aggression to any staff will not be tolerated.


askmyGP is LIVE!

Please click on the link below


Cwmtawe Medical Group uses a service called ‘AskMyGP’.

This service allows patients to request help from us online with the use of the internet or a smart phone.  

It allows you to request email advice, telephone or face to face help. 

Due to very high demand for our services and staff shortages, our current AskMyGP hours are as follows:

Monday to Friday - 6am to 12pm

For all urgent medical issues after the closing time, you will need to telephone the Surgery.

All routine requests after this time will be dealt with the next working day


Coronavirus (COVID-19) Update - Please Read

For all COVID-19 Vaccination Passports: Please use the link below.


Please note, Cwmtawe Medical Group is following Welsh Government and Health Board guidelines and currently vaccinating the over 80s and patients residing in Care Homes.

As you can appreciate this is a great task especially when we are being faced with very limited supplies from central government. As our current vaccine levels are so small we are inviting those patients in order of age so please be patient as we make our way through our lists, you will be contacted by a member of the team.

We are trying our best to get through them as quickly and safely as possible but having to work within limitations.

Coronavirus Vaccination

We understand there is great excitement about the start of the COVID vaccination programme.

But we are urging the public NOT to phone their GPs or other NHS services to ask when they can have the vaccine as they are currently being swamped with calls.

Only frontline healthcare workers in Morriston Hospital are getting the vaccine this week in our area. This is because just a small amount of the Pfizer/BioNTech vaccine is available and is has to be stored at a very low temperature.

More of this vaccine and a second vaccine are likely to be delivered in the coming weeks.

This will be offered to those who need it most, including other healthcare workers, care home staff and residents and the over 80s, through our hospitals, mass vaccination centres and a mobile in-reach service.

Those in line to get it MUST wait to be invited. Please be patient.

Our doctors and nurses do not decide who gets the vaccine first. Decisions over priority are taken by the UK and Welsh governments based on the recommendations of the Joint Committee for Vaccination and Immunisation (JCVI).

As more vaccine becomes available, we’ll be offering it to successive age bands of adults. It may take a while to get to everybody. To help the NHS, please wait to be invited.

June 2020

Face Masks

Following Government advice. From Monday 8th June ALL patients that will be entering the Health Centre, will be required to wear appropriate face coverings prior to accessing the building. Thank you for you understanding and co-operation during this Pandemic.

April 2020

Shielding letters

Many patients who feel vulnerable during the COCID-19 crisis are requesting Shielding letters. The Welsh Government have sent strict guidelines and categories of patients who should receive such a letter. They have a ‘broader vulnerability’ category who should practice strict ‘social distancing’ and only the extremely vulnerable who require Shielding and will receive a letter stating this. Although Cwmtawe Medical Group acknowledge the anxiety associated with the pandemic, we are only able to provide Shielding letter for those within the category, as laid out by government criteria for inclusion. 

March 2020

 In view of the recent COVID-19 outbreak, the practice has had to review the situation. From Monday 16th March we are implementing the following.

  • All patients must contact the practice via AskMyGP or the telephone.
  • All routine work will be suspended.
  • The practice will NOT be providing letters or sick notes to any patients who have self isolated.
  • We are unable to answer questions relating to hospital appointments or planned procedures.
  • Prescriptions can either be ordered directly by your regular pharmacy, placed in the letter box at the surgery or ordered online via AskMyGP. These will be available for collection at your preferred pharmacy (please let us know) or from 23.03.20,  only between the following times:

                            Clydach - 09:30 - 4:30pm.

                            Morriston (New Cross Surgery) – 09:30 - 4:30pm

                            You must allow 72 hours to process it.

  • We appreciate that many patients will find these changes frustrating however any forms of abuse to staff will not be tolerated.
  • Potentially staff may have to be isolated, which will have an impact on staffing levels and services.
  • Please DO NOT queue outside the surgery for an appointment or attend the surgery if you are unwell, unless you have been instructed to so by the GP or nurse. This potentially puts you and other patients at risk.

Many patients will be asked to accept prescriptions without being seen. Please be patient with us as we adapt to these new circumstances. We require your co-operation as we get through the next few weeks in a way that is best for the majority of our patients.

Rescue Packs

Unless you have been in hospital with a flare up of your asthma symptoms, or have had to have steroids tablets within the last 2 years for your asthma then you do not require a rescue pack. There is some evidence to suggest that high dose steroids can increase the likelihood of you getting ill with a viral or bacterial illness, therefore steroid and/or antibiotic use will not help you recover from the Coronavirus and could make you worse.

Please do not contact us with advice on isolation and distancing. Please click on the links below for the most up to date information.

Self-Isolation Advice


Guidance for Vulnerable Groups (Social distancing)

What to do if you have symptoms of Coronavirus

You should stay at home for 7 days if you have either:

  • a high temperature
  • a new continuous cough

Do not go to the GP surgery, pharmacy or hospital. You do not need to contact 111 to tell them you're staying at home.

If you have need to stay at home follow our self-isolation advice.

You should only contact 111 if:

  • you feel you cannot cope with your symptoms at home
  • your condition gets worse
  • your symptoms do not get better after 7 days


For further advice, please visit the Public Health Wales website (link below) 

Welcome to Cwmtawe Medical Group

Cwmtawe Medical Group was formed from the merger of 3 practices: Clydach Primary Care Centre, Sway Rd and New Cross surgeries in 2018. We are a large training practice of 25,000 patients. We currently have a a mix of 9 partners, 5 salaried GPs, 2 clinical pharmacists, 2 advanced nurse practitioners, a paramedic practitioner and an advanced physiotherapy practitioner. We frequently have GP registrars on rotation annually, these are the doctors of the future and the practice has a long history of nurturing the next generation of practitioners in the Swansea Valley.

There is a wide ranging variety of specialist skill mix amongst the clinicians ranging from Dermatology, Respiratory medicine, Diabetes, Sexual Health and Musculoskeletal medicine. And as part of the Cwmtawe cluster we are at the forefront of changing the fcae of primary care in Wales through the Transformation project.

In Clydach we operate out of a new purpose-built premises owned by Primary Health Properties, and our 2 surgeries in Morriston. The premises with attached community staff such as our district nursing and health visiting team. We aim to provide the highest standard of care possible.


The surgery has access for easy access for wheelchairs and toilet facilities for the disabled. There are also four appointed disabled parking areas.

Bilingual Practice

Some of our doctors and staff are Welsh speaking.


The practice welcomes all feedback in respect of the services it provides and suggestions as to how the practice can develop. You can write directly to the Practice Manager.

(Site updated 20/07/2022)
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